Last week the government ‘delivered’ on its plan to privatise the successful East Coast main line. Stagecoach and Virgin now co-own it. My first experience of the new regime came while buying a ticket for my daughter, when I saw that the old East Coast booking site has been cosmetically Virginised. I was charged £6.45 for ‘special delivery next day’. Five days later, the travel time booked for had come and gone. Two messages of complaint, no reply, and Virgin still has my cash safely trousered.